Iridium 9555 FAQs

Inserting a SIM card into the Iridium 9555

Follow the steps below on how to insert the SIM card into the Iridium 9555.

Solution 1: Insert SIM card

1. Remove the battery by sliding up the release clip and pulling the battery out. See the diagram below for additional assistance
2. Note the position of the cut corner on the SIM card
3. Make sure the cut corner is on the same side displayed on the SIM card slot
4. Insert the battery and press firmly to lock it into place
5. Press and hold power button
6. The phone will power on and begin to search for the Iridium network

 

Check SIM or Insert SIM error on Iridium 9555

Follow the steps below if the Iridium 9555 is displaying Check SIM or Insert SIM error.

Solution 1: Remove SIM card

1. Remove the battery by sliding up the release clip and pulling the battery out. See the diagram below for additional assistance
2. Note the position of the cut corner on the SIM card
3. Remove SIM card
4. Obtain a soft cloth or contact cleaner
5. Wipe gold contacts on SIM card

Solution 2: Insert SIM card

1. Insert SIM card
2. Make sure the cut corner is on the same side displayed on the SIM card slot
3. Insert the battery and press firmly to lock it into place
4. Press and hold power button
5. The phone will power on and begin to search for the Iridium network

 

Sending a text message from Iridium 9555 & Extreme

Follow the steps below on how to send a text message from the Iridium 9555 & Iridium Extreme.

Solution 1: Sending a text message

1. Make sure you are outside with a clear line of sight to the sky and not surrounded by any significant obstructions (tress, buildings, power lines)
2. Extend the antenna
3. Wait for the phone to register, the word Registered will appear on the display
4. Press Menu
5. Scroll to Messages, and press Select
6. Select Create message, and press Select
7. Enter desired message (press the * key for special characters)
8. Press Options when done
9. Select Send, and press Select
10. Select New Recipient and press Add
11. Select Enter Number and press Select
• Alternatively, you can also choose a contact from the list and press Select
12. Enter the recipient number, starting with + followed by country code, area code and phone number and press OK
• Example: + 1 321 258 6969
13. Press Send to send your message

 

Retrieving text messages on Iridium 9555

Follow the steps below on how to retreive text messages on the Iridium 9555.

Solution 1: Access new Text Messages sent to the phone

1. When you receive a new message, you will see “New SMS, Read Now?”
2. Press “Yes” and continue with step 3 or press “No” to read the message later

Solution 2: Access old Text Messages sent to the phone

1. If you wish to look at saved text messages then press “Menu”
2. Scroll to “Messages” and press “Select”
3. Scroll to “Inbox” and press “Select"
4. Use the arrow keys to move forward through a message one screen at a time
5. Press “Read” to access options for that entry

Solution 3: Access outgoing Text Messages

1. If you wish to look at text messages that you have sent out then press “Menu”
2. Scroll to “Messages” and press “Select”
3. Scroll to “Outbox” and press “Select”
4. Use the arrow keys to move forward through a message one screen at a time
5. Press “Read” to access options for that entry

 

Placing a call from Iridium 9555 & Extreme

Follow the steps below on how to place a call from the Iridium 9555 & Iridium Extreme.

Solution 1: Calling a North American number

1. Take the phone outside in the most open area possible
2. Extend and rotate the antenna so it points to the sky when against your ear
3. Wait for the phone to register, the word Registered will appear on the display
4. Press and hold the 0 key until the + appears
5. Dial the country code, area code and phone number
• Example: + (country code)(area code/city code)(phone number)
• Example: + 1 321 258 6111

Solution 2: Calling to another Iridium phone

1. Take the phone outside in the most open area possible
2. Extend and rotate the antenna so it points to the sky when against your ear
3. Wait for the phone to register, the word Registered will appear on the display
4. Press and hold the 0 key until the + appears followed by the 8816 number
• Example: + 8816 325 12345

 

PIN Blocked is displayed on the Iridium 9555 & Extreme

Follow the steps below if your Iridium 9555 or Iridium Extreme handset is displaying PIN BLOCKED.

Note: PIN blocked will be displayed if the incorrect PIN code has been entered 3 times. If the incorrect PUK code is entered 5 times, the SIM card will self-destruct and a new SIM card will be required.

Step 1: Obtain the PUK code

1. Contact us by phone, email, or live chat to request your PUK code.
2. Have your Iridium phone number ready as the PUK code is specific to your Iridium phone number.

Step 2: Enter the PUK code into the phone

1. Phone will display PIN BLOCKED
2. Enter **05* press Green button
3. You will be prompted for the SIM PUK Code
4. Enter the PUK code
5. Scroll down to New PIN
6. Enter 1111
7. Scroll down to Verify New PIN
8. Enter 1111 and press OK
9. The phone will now be unblocked

Step 3: Disable the SIM PIN

1. From home screen, press Menu
2. Scroll to Security and press Select
3. Scroll to SIM Lock and press Select
4. Scroll to Disable SIM PIN and press Select
5. Enter 1111 and press OK
6. The SIM PIN will now be disabled on startup

 

Iridium 9555 Displays "Enter Phone PIN" on Startup

If the Iridium 9555 phone displays "Enter Phone PIN" at startup enter the code 1234 followed by the green call key. If this PIN does not work DO NOT continue trying, this could lead to the phone being locked out. Call customer service for assistance.